8 dimensions of Product Quality

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Quality of the product is a key factor in determining product promotion and business success. In 1987, David Garvin identified ‘eight dimensions of quality’ that can be employed while developing a quality product.

  • Performance: Does the product perform to its specified standards
  • Features: Features and benefits (tangible and non-tangible benefits) of the product.
  • Reliability: The factor checks the consistency of the product, whether it perform well over its life time.
  • Durability: The long-lasting feature of the product is checked
  • Conformance: Whether the product meets with any agreed specifications, like safety regulations and laws.
  • Serviceability: Easy availability of product service offered by the company.
  • Aesthetics: Checks whether the product is appealing to eye, by considering the design aspects and color combinations.
  • Perceived Quality: what quality perspectives of the product need to be highlighted while marketing?

These quality perspectives may not constitute a complete list of relevant dimensions. But considering these dimensions will help us to have a better understanding of the concept of product quality.

Read more on Dimensions of Quality

 

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