refund delays Tag - Passionate In Marketing https://www.passionateinmarketing.com/tag/refund-delays/ Marketers in Conversation Fri, 06 Feb 2026 12:14:10 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://pimwp.s3-accelerate.amazonaws.com/2025/01/cropped-PIM-Logo-32x32.png refund delays Tag - Passionate In Marketing https://www.passionateinmarketing.com/tag/refund-delays/ 32 32 40% of customers face difficulty in reaching a human agent, unveils Kapture CX survey https://www.passionateinmarketing.com/40-of-customers-face-difficulty-in-reaching-a-human-agent-unveils-kapture-cx-survey/ https://www.passionateinmarketing.com/40-of-customers-face-difficulty-in-reaching-a-human-agent-unveils-kapture-cx-survey/#respond Fri, 28 Feb 2025 05:32:52 +0000 https://www.passionateinmarketing.com/?p=596357 Returns and refunds are part and parcel of eCommerce now, with an average of 20-30% of orders requiring one of the above. The reasons for a return are numerous but how businesses handle intake, refunds and the entire conversation with the customer is the key to retaining or losing a customer. A smooth return process […]

The post 40% of customers face difficulty in reaching a human agent, unveils Kapture CX survey appeared first on Passionate In Marketing.

]]> https://www.passionateinmarketing.com/40-of-customers-face-difficulty-in-reaching-a-human-agent-unveils-kapture-cx-survey/feed/ 0