BENGALURU, INDIA – 08 May 2026: MoEngage, India’s #1 AI-native Customer Engagement Platform, today announced a strategic partnership with Swiggy, India’s pioneering on-demand convenience platform. Through this collaboration, MoEngage will empower Swiggy to enhance customer experiences through relevant engagement based on user preferences.
With a trusted brand serving millions of users across the board, Swiggy selected MoEngage to further strengthen its customer engagement capabilities at scale. The platform’s enterprise-grade capabilities will help Swiggy automate customer journeys.
The partnership has already delivered a measurable impact. By leveraging MoEngage’s automation capabilities, Swiggy’s marketing team has significantly reduced manual effort, thus allowing them to focus on strategy and creative innovation rather than operational overhead.
“At Swiggy, our ambition is to make every customer interaction feel relevant, timely, and valuable,” said Niranjan Sane, AVP – Growth at Swiggy. “MoEngage gives us the scale, reliability, and AI-driven intelligence to do exactly that. The platform’s capabilities have enabled us to engage more effectively, while maintaining a robust security framework.”
Along with omnichannel capabilities, Swiggy is also leveraging MoEngage’s Merlin AI Agents to enhance customer engagement across its platform. The Content AI Agents enable Swiggy to create push notifications and in-app messages.
“Swiggy represents the future of customer engagement, a brand that understands that relevance at scale requires intelligence, not just volume,” said Raviteja Dodda, CEO & Co-Founder of MoEngage. “We’re proud to partner with brands that are embracing AI-native platforms to transform how they connect with customers.”
Looking ahead, Swiggy plans to explore MoEngage’s Merlin AI Decisioning. This feature of Merlin AI is designed to help brands optimize their engagement strategies and improve campaign effectiveness.
About Swiggy Ltd.
Swiggy is India’s pioneering on-demand convenience platform, catering to millions of consumers each month. Founded in 2014, its mission is to elevate the quality of life for the urban consumer by offering unparalleled convenience, enabled by over 6.9 lakh delivery partners. With an extensive footprint in food delivery, Swiggy Food collaborates with over 2.7 lakh restaurants across 720+ cities. Instamart, its quick commerce platform operating in 131 cities, delivers groceries and other essentials across 20+ categories. Fueled by a commitment to innovation, Swiggy continually incubates and integrates new services like Swiggy Dineout and Swiggy Scenes into its multi-service app, while also creating standalone offerings like Toing and Crew for opening up new market segments. Leveraging cutting-edge technology and Swiggy One, the country’s only membership program offering benefits across food, quick commerce and dining out, Swiggy aims to provide a superior experience to its users. For more details, please visit our website: www.swiggy.com/corporate/
About MoEngage
MoEngage is an AI-native customer engagement platform trusted by 1,350+ global consumer brands, including Unilever, Airtel, PNB, The Coca-Cola Company, IndusInd Bank, Titan, Samsung, McAfee, Flipkart, Domino’s, The Indian Express, Nestle, OYO, and more.
Built for enterprises, MoEngage operates at a vast scale, processing 1 Trillion+ Data points per month, sending 80 Billion+ Messages and 1 Billion+ Emails per month, and engaging 900 Million+ MAUs per month. By increasing campaign velocity, reducing time-to-live, and eliminating redundancy while maintaining data security and privacy, MoEngage helps enterprises become more agile, efficient, future-ready, and independent.
MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701:2019, and the BCMS ISO 22301:2019 requirements to fulfill the data privacy and security needs of enterprise brands. With offices in 17 countries, MoEngage is backed by Goldman Sachs Asset Management, A91 Partners, ChrysCapital, Dragon Funds, Schroders Capital, TR Capital, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Customers’ Choice Vendor in the Gartner Peer Insights™ Voice of the Customer: Multi-channel Marketing Hub 2026 and the Gartner Peer Insights™ Voice of the Customer: Email Marketing Report 2025, Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report.
