New Delhi, India 12th January 2026 : Barista Coffee Company, one of India’s leading home-grown coffee chains, recently hosted a unique leadership-led initiative where its senior leadership team stepped behind the counters to take charge of café operations for a day at Barista, Sector 18, Noida. From brewing coffee and preparing food orders to packing deliveries and interacting directly with guests, the initiative highlights Barista’s hands-on leadership philosophy and deep respect for its frontline teams.
Throughout the day, members of Barista’s senior leadership team participated actively in end-to-end café operations, serving freshly brewed coffee, preparing food items, managing walk-in orders, and packing online and delivery orders personally. Adding a touch of personal thoughtfulness, online delivery orders carried a special message stating that at Barista, the coffee and food had been prepared and packed by its leadership team itself.
Delighted on the occasion, Mr. Rajat Agrawal, CEO, Barista Coffee, said, “we are happy to again stand on the other side of the table and connect with our customers in a better way. Our cafés are the heart of our business, and our frontline teams are the backbone of our success. By stepping into their role, we are able to understand their concerns/feedback directly with regards to operations or products. We respect what our incredible Barista teams do everyday, it also allows us to stay closely connected to our guests and their expectations.” added Mr Agrawal.
The initiative was warmly embraced by customers and delivery partners alike, who appreciated the chance to engage directly with Barista’s leadership and witness the brand’s people-first approach come to life.
