Bengaluru, 06th October : bigbasket, a TATA Enterprise, today announced the completion of a comprehensive self-audit of its quick commerce platform in line with the Central Consumer Protection Authority (CCPA) guidelines and advisories of 2023 and 2025 for the prevention and regulation of dark patterns. The declaration of audit completion has been formally submitted to the Ministry of Consumer Affairs.
This self-audit by bigbasket, reflects the company’s commitment to building a consumer-first ecosystem grounded in transparency, accountability, and trust. Dark patterns are misleading or manipulative digital practices that compromise consumer choice, and the CCPA has directed all e-commerce companies to conduct regular self-audits to ensure compliance.
Speaking about this, Rohit Subramanian, Legal Counsel at bigbasket said, “At bigbasket, we believe trust is the foundation of digital commerce. Completing this self-audit demonstrates our proactive commitment to ensuring every customer interaction is fair, transparent, and free from manipulative practices. We see this as an important step towards reinforcing consumer confidence while supporting the government’s efforts to build a more responsible and transparent digital economy.”
With this move, bigbasket joins the ranks of leading Indian e-commerce companies that have publicly declared compliance with evolving consumer protection norms. The company stated that it will continue to engage with the Ministry and industry stakeholders to further strengthen mechanisms that safeguard consumer choice and fairness.
About bigbasket
bigbasket, a TATA Enterprise, is redefining the online grocery experience in India. Trusted by over 10 million customers, the platform offers ultra-fast 10-minute delivery across a wide range of over 20,000 products including groceries, fresh produce, fruits and vegetables, medicines, fashion, electronics, beauty, and more, all in one place. With a presence in 60+ cities, including Tier 2 and Tier 3 cities, bigbasket operates through a strong network of 700+ dark stores, ensuring speed, convenience, and reliability at scale.
