Mumbai – HospiPal Health, a pioneering health-tech platform, officially announced its launch today with a mission to transform the hospital experience for patients and their loved ones. Built on the belief that medical treatment is only one part of healing, HospiPal introduces a new category in healthcare—trained, non-medical companions called HospiPals—who provide emotional support, presence, and day-to-day assistance to patients during hospital visits and stays.
While hospitals continue to manage high patient volumes and doctors focus on clinical care, patients often struggle with anxiety, lack of companionship, confusion around paperwork, and emotional vulnerability. Families, too, deal with mounting stress, compassion fatigue, and the pressure of managing hospital routines. HospiPal Health bridges this gap.
Dr. Umang Shandilaya, Co-Founder & Managing Partner, HospiPal Health, said, “As a doctor, I’ve seen firsthand how emotional distress can impact recovery. Clinical care saves lives, but human presence heals hearts. HospiPal Health fills a critical gap by supporting patients when they need it most — during long waiting hours, through complex procedures, and in moments when families cannot be physically present. Our aim is to complement hospital systems with compassionate, trained support that enhances overall patient experience.”
What HospiPal Does
HospiPal are specially trained non-medical companions who provide:
For patients:
- Companionship and emotional support
- Assistance with hospital navigation, documentation, and non-medical tasks
- Dignified presence during OPD visits, admissions, tests, procedures, or overnight stays
- For families: Peace of mind knowing their loved one is supported even when they are unable to be physically present
- Regular updates through the “Family Connect” feature
- Reduced stress and caregiver fatigue
- For hospitals:
- Better workflow support by managing non-clinical responsibilities
- Increased patient satisfaction
- Seamless coordination between families and hospital departments
- Services Available Across the Patient Journey
- HospiPal Health offers assistance during:
- OPD consultations
- Hospital admissions and discharge processes
- Elderly patient support
- Overnight stays
- Hospital errands and coordination
- Travel buddy assistance
All services are accessible through the platform’s dedicated digital booking system, ensuring ease, reliability, and transparency.
