AI is revolutionizing how businesses are run—and not only in the back office. From conversational bots to base models, many companies are already pushing boundaries.
Here are 7 companies that are making a serious contribution in AI & technology services both for B2B and B2C.
- Engati.ai
What they do:
Engati builds enterprise-grade AI assistants & agents for customer experience across various touchpoints (voice, WhatsApp, websites, mobile apps etc.). Their platform supports marketing automation, CDP capabilities, as well as no-code / flow-based assistants.
Why they are special:
- Omnichannel interaction with contextual conversation.
- GenAI + “Agentic AI” frameworks for more intelligent lead support and generation.
- Templates ready to use for high-velocity deployment.
- Sarvam AI
What they do:
Sarvam AI is building large Indian language models and multilingual settings. They focus specifically on voice-first AI, large models, and developer APIs.
Why they stand out:
- Focus on Indian languages with personalized tokenisers.
- The selected one under the IndiaAI Mission to build an indigenous foundation model.
- Focus on open source and culturally responsive AI.
- Yellow.ai
What they do:
Yellow.ai is a global conversational AI platform that automates employee and customer experiences in chat and voice.
What sets them apart:
- Supports 135+ languages across different channels.
- Uses generative AI with a multi-LLM architecture.
- Has an established record of reducing operational expenses for companies.
- Convin.ai
What they do:
Convin.ai creates AI agents for customer dialogue, including AI phone-call agents, real-time support, and conversation intelligence.
What sets them apart:
- Call and voice intelligence experience.
- In-house multilingual LLMs deployed across BFSI, e-commerce, insurance, and more.
- Analytics and real-time support for sales and support teams.
- ConvoZen.AI
What they do:
NoBroker has introduced ConvoZen.AI, a conversational AI cloud suite to listen to and automate customer conversations.
What makes them different:
- Built with the scale-up experience of NoBroker.
- No-code deployment on WhatsApp, chat, and voice.
- Self-contained compliance, analytics, and performance monitoring.
- Gnani.ai
What they do:
Gnani.ai builds Voice AI agents for business, which allows companies to automate inbound and outbound calling, speech analytics, and customer interactions.
Why they stand out:
- Deep understanding of voice AI and speech-to-text for world languages and Indian languages.
- Used across BFSI, retail, healthcare, and automobile sectors.
- Offers AI-powered compliance monitoring and real-time conversation analytics.
- Gupshup
What they do:
Gupshup is a leading conversational engagement platform that empowers businesses to build AI-powered chatbots and messaging experiences across channels like WhatsApp, SMS, Instagram, and more.
Why they stand out:
- Pioneer in conversational commerce with a developer-friendly platform.
- Supports over 45 channels for messaging automation.
- Powers engagement for global enterprises with scalable, secure, and AI-driven solutions.
Among these companies, some trends are particularly worthy of mention: multilingual AI, omnichannel engagement, agentic AI frameworks, and no-code adoption. Together, these firms are setting the stage for the next generation of consumer and business AI experiences.
