ACT Fibernet Reinforces Its Commitment to Excellence with Supercharged App Relaunch

• Users will benefit from the self-help centre, refreshed intuitive UI, and AI chatbot ● Ability to track ticket status and connect directly with an engineer 

• The app will enable quicker query resolution and the ability to monitor and manage data with a Wi-Fi  analyser and enhance in-home Wi-Fi experience

ACT Fibernet, a leading player in the broadband and digital services industry, is  happy to announce the relaunch of its mobile app with groundbreaking features that redefine the customer  experience in the industry. Committed to valuing its customers’ time and delivering seamless solutions to  internet-related queries, ACT Fibernet has introduced the ACT Super App, designed to provide quick, easy,  and accessible solutions at the fingertips of its users. 

Keeping up with the changing technologies and expansion in the user base, the broadband brand has  completely revamped the mobile app. The new mobile app has been designed and launched after  undertaking extensive research and feedback from users to understand the scope of improvement. The ACT  Super App has a different look and feel, making it easier for users to pay bills and raise tickets, track accounts,  set reminders, chat with customer care, upgrade plans etc. 

With industry-first features, the ACT Super App sets a new standard for convenience, efficiency, and  innovation in customer service. A few key features of the app include instant query resolution, where users  can now enjoy real-time solutions to their internet-related queries through self-help content like videos and  FAQ section on the app, ensuring a swift and hassle-free experience. They can also now easily monitor their  data, speed and the number of devices connected to the Wi-Fi through the analyzer. They can set bill  reminders, subscribe and unsubscribe to value-added services etc. Other unique features that make the app  easy to use include dark/light mode and font adjustments.  

Mr. Ravi Karthik, Chief Marketing and Customer Experience Officer at ACT Fibernet, expressed his  enthusiasm for the relaunch, and said, “At ACT Fibernet, we aim to deliver superior customer experience  across all our interaction points. Our revamped app, is along the same lines, providing simplified UI, and  significantly enhanced features on account management and self-care that aim to make customer’s life  simpler and more convenient. With this, I am sure that our customers will feel the ACT advantage and adopt  the new app quickly.”  

As part of the relaunch, the broadband company is also launching a nationwide campaign to raise awareness  about the new Super App. Its marketing efforts include reaching out to the audiences through different  channels like email, SMS, and WhatsApp. ACT Fibernet will also release videos and creatives on its social  media about the latest updates in the app. To maximize its visibility on the app store and improve conversion  rate to generate the maximum volume of organic downloads, the relaunch campaign will also comprise fresh  content related to updates on the app store.