Bharti Airtel has decided that it will stop its “priority 4G network” service for premium customers if the Telecom Regulatory Authority of India (TRAI) requests the company to do so.
Airtel repeated that its plan was in complete compliance with the tariff guidelines of Trai. Telco said, to premium customers, Airtel promised to give priority network, but it didn’t make any promises on guarantee on its minimum speed as the same is difficult to be ascertained in a wireless network.
Tired of the Telecom Regulatory Authority of India (Trai) continuously asking for more clarifications, for premium customer Bharti Airtel decided to stop its ‘priority 4G network’ in the future. If the regulator is adamant and wants that the service is not offered to its customers. The company is dam sure that they never violated any regulatory tariff guidelines and has provided all the details of the plan asked for.
In the early a part of last week, Bharti Airtel had given a presentation to Trai officers, explaining the technical and alternative details regarding its providing for platinum customers on Rs 499 and top of plans. Trai has placed the set up on hold until the time it completes its probe. Vodafone’s plan too had shared details regarding its RedX conceive to Trai however the regulator has thus far not been glad about the replies.
According to data Bharti Airtel, contently advised Trai that it introduced the plan on the lines of Vodafone Idea RedX offering, always within the marketplace for eight months. The corporate has taken a variety of pilots before rolling out the format commercially. “During the pilots, it also emerged that the easiest way of service of the non-premium customers was once not impacted…the Airtel community has been ranked excellent by way of the many world analytic firms,” Airtel executives said to Trai. The commercial enterprise has additionally shared statistics to back its claim.
During the discussion, Airtel raised the factor that Vodafone Idea’s plan was once in the market for so lengthy and since no objection used to be raised by using the regulator, it additionally launched a similar plan, giving precedence 4G speed to top class customers. While Vodafone Idea’s RedX plan has been within the market since November 2019, with some modifications made in May 2020, Airtel launched its Platinum plan on July 3, 2020.
It must be stated that Trai on July eleven had requested Vodafone Idea and Bharti Airtel to immediately stop their top-class plans. As per Airtel, its post-paid clients on Rs 499 and above plans, targeted as Platinum, would get various preferential benefits, such as quicker 4G speeds, as section of its Thanks program. The exclusive advantages include a preferential service at call centers and retail stores, a customized user interface on the Thanks app, and quicker 4G speeds by way of giving them desire on the network.
