Shri. M. Nagaraju, IAS, Secretary, Department of Financial Services, Ministry of Finance, launched the new LIC’s Customer App (MyLIC) and the mobile App for the sales intermediaries (LIC’s Super Sales Saathi) on 15th April, 2026 in the presence of CEO & MD Shri. R. Doraiswamy, Managing Directors Shri. Dinesh Pant, Shri. Ratnakar Patnaik, Shri. R. Chander and senior management of LIC of India at Mumbai. MyLIC is a next-generation mobile application, built to redefine the experience of how policyholders will manage their life insurance portfolio. Super Sales Saathi App is a next generation mobile application for LIC’s marketing personnel. These Apps have been designed with a user-first philosophy, bringing together intuitive design, powerful features, and cutting-edge technology to deliver a seamless, intelligent, and personalized 360 degree experience.
LIC of India’s next-generation digital Apps have been designed with a clear focus on transforming customer experience, empowering intermediaries, and modernizing internal operations. Built with advanced technologies, including AI, the Apps aim to deliver a seamless, secure, and fully integrated digital insurance ecosystem.
MyLIC App – Key Customer-Facing Capabilities
View and manage insurance portfolio at one place
Pay premiums instantly
Track policy Benefits in real time
Avail Paperless Policy Loan
Update Policies, online
Revive Lapsed Policies, online
Explore and Buy policies online – Simple, Fast and Digitally
Fast, Secure & Paperless e-KYC
Super Sales Saathi – Key Marketing-Focused Capabilities
Digital sales tools
Real-time policy status tracking
Automated reminders for follow-ups
Integrated communication with customers
AI-driven nudges for customer value enhancement
Digital sales kits and product explainers for on – the-go presentations
Performance dashboards to help intermediaries monitor targets and achievements
Both the above mobile Apps are delivered through LIC’s DIVE (Digital Innovation & Value Enhancement) digital transformation platform, designed to deliver a seamless, secure, and fully
integrated insurance experience for customers, intermediaries, and employees. These Apps enable policy management, premium payments, personalized product recommendations, and advanced intermediary productivity tools. DIVE represents a major strategic shift toward a modern, digital-first LIC, reducing office dependency and enhancing operational efficiency, pan-India.
Built for Today, Ready for Tomorrow
Shri. M. Nagaraju, Secretary, Department Of Financial Services, highlighted “LIC’s digital ecosystem is evolving from a set of service utilities into a strategic distribution and engagement platform. With over 260 million policies and India’s deepest insurance footprint, LIC’s mobile apps – MyLIC (customer-facing) and Super Sales Saathi (intermediary-facing) – are now central to delivering scale, service efficiency, and competitive parity in the life insurance market.”
Speaking at the launch, Shri. R. Doraiswamy, CEO & MD, LIC of India, said that “LIC’s mobile Apps are no longer support tools, they are strategic assets that shape customer experience and intermediary’s performance. These Apps scale adoption across customers and intermediaries, that will directly influence LIC’s growth, persistency, and operational efficiency. LIC’s continued investment in AI-driven insights, personalization, and ecosystem integrations will unlock the next wave of digital value.
Together, these Apps form a dual-engine digital model:
MyLIC → Customer self-service, transparency, and policy lifecycle management Super Sales Saathi → Intermediary productivity, sales enablement, and field-force empowerment”
Life Insurance Corporation of India (LIC), the country’s largest life insurer, takes pride in announcing the launch of its new Customer App MyLIC and Super Sales Saathi App marking a major milestone in its digital transformation journey.
Dated at Mumbai on April 15th, 2026
For further information please contact: Executive Director (CC), LIC of India, Central Office, Mumbai. Email-id: [email protected].
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