New Delhi – The Professional Housekeepers Association (PHA) is pleased to announce its 8th National Housekeepers Convention on 30th May 2026 at Eros Hotel, New Delhi, bringing together Housekeeping Professionals and Hospitality Leaders from across the country for a focused day of industry insight, dialogue, and excellence.
Theme: Stewards of Standards
The theme “Stewards of Standards” reflects the evolving role of housekeeping leaders as custodians of quality, safety, and consistency in hospitality operations. Today’s housekeepers go beyond maintaining cleanliness—they uphold brand promises, ensure guest trust, protect assets, and drive sustainable practices across properties. The theme underscores leadership accountability in preserving and elevating operational benchmarks while adapting to innovation, technology, and changing guest expectations.
Convention Title: Leadership in the Art and Science of Housekeeping
The convention title highlights the dual nature of housekeeping—where art represents attention to detail, aesthetics, and guest-centric care, and science signifies systems, processes, technology, hygiene protocols, and performance metrics. The focus on leadership reinforces the strategic influence of housekeeping professionals in shaping service excellence and operational efficiency.
Convention Inspiration: Care – Create – Elevate
- Care: Emphasizes people, purpose, and responsibility—towards guests, teams, assets, and the environment.
- Create: Encourages innovation, problem-solving, and the adoption of smarter processes and tools.
- Elevate: Inspires continuous improvement, professional growth, and the pursuit of higher standards across the housekeeping function.
- Together, the theme, title, and inspirations present a clear narrative— positioning housekeeping leaders as guardians of standards and drivers of excellence in modern hospitality.
The announcement comes on the back of a highly successful 7th National Housekeepers Convention, held on 17th May 2025 at Bangalore. The 2025 edition drew over 220 industry delegates, including Executive Housekeepers, Directors of Rooms, Operations Heads, and Hospitality solution providers, and featured high
impact sessions on talent development, operational efficiency, sustainable housekeeping, and technology integration in hotel operations.
Key highlights from the 2025 Convention included:
- Strategic keynote addresses on workforce empowerment and operational leadership
- Case study presentations from major hotel chains showcasing best practices in linen management, cleanliness analytics, and guest-centric housekeeping • Solution showcase segments where leading suppliers demonstrated innovations in housekeeping automation, eco-friendly chemicals, and productivity tools
- A strong emphasis on skill development and career pathways for housekeeping professionals
The 2025 event concluded with a strong consensus on elevating the housekeepers’ role as a strategic partner in guest experience and brand value delivery. Building on that momentum, the 2026 National Housekeepers Convention will spotlight key trends shaping housekeeping operations, including AI-assisted workflows, sustainability standards, workforce training frameworks, digital quality assurance practices, and process excellence in housekeeping and facilities management.
Ms. Jayashree Nagaraj, Founder President and Chairperson, PHA, commented: “Housekeeping has transitioned from a back-of-house function to a strategic pillar in hospitality operations. The overwhelming participation and quality of discourse at the 2025 Convention in Bangalore reaffirmed the industry’s commitment to excellence. In 2026, we aim to deepen this conversation with actionable insights and practical solutions tailored to modern operational realities.”
Ms. Bharti Singh Kalappa, Founder Member, National Vice President & VP Operations, PHA-North Chapter, added: “The New Delhi edition will extend the learning trajectory established in Bangalore, emphasizing operational innovation, sustainable practices, skill enhancement, and technologies that amplify housekeeping performance. We are curating an agenda that resonates with the challenges and aspirations of housekeeping leaders across hotel segments.”
The 8th National Housekeepers Convention is expected to attract over 300 Housekeeping Professionals, Operations Leaders, Procurement Heads, Hospitality Educators, and Leading Suppliers of Housekeeping products and solutions.
