Mumbai, April 23, 2026: SOTC Travel, a leading omnichannel Travel and Tourism Company, has achieved a significant milestone with the inauguration of its 100th retail store at Nariman Point, Mumbai. The store was inaugurated by Mr. Vishal Suri – Managing Director & CEO at SOTC Travel, along with Mr. SD Nandakumar, President & Country Head – Holidays and Corporate Tours at SOTC Travel. This landmark expansion underscores the Company’s strong growth trajectory and its commitment to enhancing customer access through a robust and strategically located retail network across India.
With its integrated omnichannel model, SOTC continues to strengthen its position as India’s favorite travel partner. The Company’s approach seamlessly blends its physical retail presence with digital platforms, enabling customers to engage across multiple touchpoints. Catering to a diverse range of traveller segments—including multigenerational families, couples, GenS (seniors), millennials and GenZ, delivering experiences that resonate with evolving travel preferences. As the Company expands geographically, it remains focused on enhancing convenience while deepening its regional connect, offering localized holiday expertise and tailored travel solutions to meet the needs of customers across Indian markets.
SOTC’s digital-first approach is anchored in continuous investments in technology and innovation. The Company has introduced several customer-centric solutions, including its AI-powered chatbot Ezy, a multilingual website experience and a diverse portfolio of regional products designed to cater to the unique preferences of travellers across India. These initiatives ensure a seamless, intuitive and highly customized journey for customers from inspiration to booking and beyond.
Nariman Point, one of Mumbai’s most prestigious business districts, offers access to a premium customer base comprising corporate professionals, entrepreneurs and affluent travellers across travel segments with strong outbound travel demand. The store’s strategic location further strengthens SOTC’s presence in a key metro market, enabling deeper engagement with high-value customers and the delivery of personalized travel solutions.
Summer travel trends reflect strong and evolving travel interest across segments, with Indian travellers balancing popular destinations and experiential journeys. India and within the subcontinent, Kashmir, Himachal Pradesh, Uttarakhand, Kerala, Andaman and Bhutan continue to lead interest, while internationally, destinations such as Europe, Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Philippines, Vietnam remain in focus.
Spiritual tourism continues to see sustained interest through SOTC’s Darshans portfolio, including the Kailash Mansarovar Yatra, Do Dham, Char Dham Yatra and Vaishnodevi Yatra. At the same time, travellers are increasingly opting for experiential, bucket-list holidays such as luxury cruises, Antarctica expeditions, Northern Lights experiences and adventure-led itineraries.
To further enhance traveller confidence, we have introduced TravSure — a pioneering initiative to redefine travel protection. It is designed to meet the realities of modern travel and ensure our customers feel secure wherever they go. In addition, we also offer value-added protections such as visa rejection cover, further safeguarding travellers against unforeseen financial risks.
Mr. SD Nandakumar, President & Country Head – Holidays and Corporate Tours, SOTC Travel, said “We are proud to mark the launch of our 100th outlet—an important milestone that reflects the strength of our growth strategy and our continued commitment to expanding our reach across India. Our focus has been on building a robust, future-ready omnichannel network that brings us closer to customers while delivering seamless and personalized travel experiences. Nariman Point, with its strong premium and corporate base, is a strategically significant market for us and an ideal location for this landmark store. As we scale further, we remain committed to enhancing convenience, deepening customer engagement and reinforcing our position as India’s favorite travel partner.”
About SOTC Travel
SOTC Travel Limited is a step-down subsidiary of Fairfax Financial Holdings held through its Indian-listed subsidiary, Thomas Cook (India) Limited (TCIL). SOTC Travel is a leading omnichannel travel and tourism company active across various travel segments, including Leisure Travel, Incentive Travel, and Business Travel.
Established in 1949, SOTC is an Indian-grown brand with a legacy of over 75 years. Since then, it has escorted millions of travellers across the globe to various destinations around the globe. The Company firmly believes that today, ‘No one understands the Indian Traveller better than SOTC’.
SOTC has been felicitated with Outbound Tour Operator of the Year at SATTE Awards 2026, Best Cross-Channel Marketing Campaign at the IAMAI India Digital Awards 2026, Best Integrated Marketing Campaign award at the PATA Gold Awards 2025, Disruptor of the Year (Travel) at MaxiiiMICE Awards 2025, MICE Tour Operator of the Year (Domestic & Outbound) at SATTE Awards 2025, Asia’s Leading Travel Agency 2024 at World Travel Awards 2024, Best Marketing Campaign for Travel/Tourism brand at E4M Maverick Awards 2024, Domestic Tour Operator of the Year Award at SATTE 2024, Outbound Travel Operator of the Year and Domestic Tour Operator of the Year awards at 2nd The Economic Times Travel & Tourism Annual Conclave & Awards 2023, an award for Marketing Excellence at PATA Gold Awards 2023 for ‘Kick – starting travel again & connecting diverse Indian travellers’, MICE Travel Agency of the Year – International Travel at The Economic Times MICE & Wedding Tourism Awards 2023, Best Outbound Travel Operator and Best MICE Travel Operator at The Economic Times Travel and Tourism Annual Awards 2023, Best Domestic Tour Operator of the Year Awards at SATTE 2023.
