Mumbai,August 03, 2026 – True Balance, an AI-powered financial services platform, today announced that its NBFC arm, True Credits Pvt. Ltd., has been awarded the TransUnion CIBIL Customer First Resolution Award 2026, recognising its commitment to customer-centricity, data integrity and operational excellence in grievance resolution.
The award recognises organisations that demonstrate excellence in credit bureau reporting and timely resolution of customer complaints. As credit adoption accelerates across India, accurate reporting and efficient grievance management have become critical to strengthening customer trust and confidence in the formal credit ecosystem.
True Credits earned this recognition by achieving the lowest average Turnaround Time in the industry, the highest dispute resolution rate, and the lowest dispute rate, while managing one of the largest bureau reporting volumes among its peers.
Key Highlights of the Achievement
- Processes over 2.5 million bureau records, reflecting strong reporting capabilities at scale.
- Maintains one of the highest dispute resolution rates in the industry of 99% consistently, demonstrating accuracy and data integrity in bureau reporting.
- Achieved the lowest TAT, ensuring faster resolution of customer grievances.
“At True Balance, we believe that genuine financial inclusion goes beyond simply offering access to credit; it demands building unwavering trust,” said Soumyajit Ghosh, COO, True Balance. “This award from TransUnion CIBIL validates our belief that robust technology must always be paired with a customer-first approach to deliver a seamless experience. We are proud of our operations and support teams, whose commitment to serving customers has made this achievement possible.”
The recognition reinforces the continued focus of True Balance on delivering accurate credit reporting, responsive customer service and responsible lending practices as it expands access to formal credit across India.
About True Credits Private Limited
True Credits Private Limited is a Reserve Bank of India (RBI) registered Non-Banking Financial Company (NBFC). It is a wholly-owned subsidiary of True Balance India Private Limited, operating under the ‘True Balance’ brand, the company is committed to expanding automated digital lending and driving financial inclusion across India.
About True Balance India Private Limited – https://www.truebalance.io/
True Balance is an AI-powered financial services platform operated by True Balance India Private Limited (formerly known as Balancehero India Private Limited). A unified hub for all financial needs, the True Balance platform provides a comprehensive suite of digital financial solutions focusing on democratizing credit for the underserved and underbanked populations across India.
Operating at the intersection of global technology standards and deep local market insights, the company utilizes advanced AI-backed proprietary credit-scoring to deliver seamless and responsible finance. This technology-first approach allows True Balance to effectively bridge the credit gap for the ‘Next Billion’ users seeking secure and dependable financial access.
The company operates under a robust regulatory framework, holding a Prepaid Payment Instrument (PPI) license and facilitating credit through its RBI-licensed subsidiary NBFC, True Credits Private Limited. Backed by marquee global institutions including SoftBank, Naver, and Line, True Balance operates an extensive pan-India network with deep penetration across every district in the country. Headquartered in Gurugram, the company is a key contributor to the Digital India and Viksit Bharat visions, serving as a trusted financial partner in the nation’s journey toward financial empowerment.
