GOZOOP organization has introduced HAWK, a data-pushed patron experience (CX) enterprise specializing in online customer service, online popularity management (ORM), virtual Intelligence, and Listening.
Based in Mumbai, HAWK might be equipped with a competitive geographic enlargement plan. Premkumar Iyer might be spearheading the brand new organization HAWK in the position of President. He might be reporting to Samrat Bedi, CEO (India), GOZOOP institution.
Talking about the release of HAWK, Premkumar Iyer, President, HAWK says, “we are in this to disrupt the customer support area and intention to make HAWK a global force using extending our emblem of ORM past India. We carry a transformational approach closer to ORM, hardwired with the GOZOOP group middle values of integrity, creativity, and people-centricity. With HAWK, we will now not most effectively maintain our dominance in the online customer support and Listening area but additionally, bring in present-day era merchandise to the market while setting new requirements of operations.”
Samrat Bedi, CEO (India), GOZOOP group stated, “As an incorporated business enterprise, we’re continuously adapting and evolving – usually being aware of client behavior and desires. There’s a strong connection between the power of communication and the net, making ORM a crucial side for an emblem to conform to and work with. We accept as true that HAWK will assist forge a robust and healthful dating among manufacturers and their customers in a virtual- first international.”
Speaking on strengthening GOZOOP group’s enterprise position with the launch of HAWK, Rohan Bhansali, Chairman & Co-founder, GOZOOP institution stated, “Prem is a GOZOOP veteran. He has helped build the GOZOOP floor up. One every of his largest contributions to the company has been putting in and developing our ORM enterprise as an intrapreneur. Nowadays ORM’s scale, skills, and credibility merit a presence of its own to attain its unbiased capacity. With its very own presence and underneath Prem’s management, HAWK is destined for explosive boom and big value creation.”
A team of over 150 marketers, Gozoop has partnered with manufacturers together with Dell, Asian Paints, Taj inns, Kolkata Knight Riders, Mumbai Indians, megastar Bharat, Pizza express, membership Mahindra, Viacom18, Mad Over Donuts, ITC and many greater to create award-winning and noteworthy campaigns.