HDFC Bank restores its digital payment services


HDFC Bank, India’s largest private sector bank said that its digital payment services impacted following the outrage on Saturday had been restored. Customers took to Twitter on Saturday to complain about the unavailability of internet banking, unified payments interface (UPI), and even debit and credit cards due to the outage of the digital services of HDFC bank.

The lender said that the digital services of the HDFC bank were affected for more than 12 hours due to technical issues in one of its data centers. HDFC Bank mentioned in a tweet that services impacted following the outage have been restored. While people may face periodic issues as the systems stabilize there is no reason to worry. They have sincerely apologized for the inconvenience caused and also thanked the customers for bearing with them during this period.

Earlier in December last year, the online service of India’s largest private sector bank was affected for three working days from 2nd December till 5th December. The tech team of the bank worked hard to resolve the issue. While some customers were able to transact using net banking and mobile banking app, a few were still facing periodic issues. On 21st November 2020, HDFC bank digital payment service impacted for more than 12 hours. Customers of HDFC Bank had reported transaction issues with their net banking and digital payments. Many were able to carry out transactions; others have said that they were unable to withdraw money from ATMs.

Sashidhar Jagdishan, the then Executive director and now the bank chief executive, mentioned in January this year that the December outage was not owing to any cyber-attack but because the lender underestimated growth in payment volumes and the interruption was more of a capacity issue.

HDFC Bank had faced the same technical issue with its app in 2018 after the bank had launched a new version of the mobile banking app. The Reserve Bank had asked the HDFC bank to provide more details regarding internal or external causes, whether it is a hurdle or glitch.


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