The current pandemic saw millions of people losing jobs and many companies shutting down. Automation is now bigger than it has ever been, it’s a great cost-saving technology compared to hiring more manpower, and if you have some expertise in this field your skills are wanted everywhere. This is a good field to think about when diversifying your skill set.
Intelligent Automation combines Artificial Intelligence applications like Natural Language Processing, Machine Vision, and Machine Learning with automation to automate the more menial tasks that your company might require. This includes basic financial or clerical tasks like making your balance sheet, scheduling and managing meetings, or even answering phone calls.
There are 4 pillars to Intelligent Automation:
Business Process Management (BPM)
This acts as a base layer by automating the complex processes requiring people to enter data or make decisions, like the use of complex mathematical calculations. BPM is like the conductor of a train assigning specific employees to specific tasks in an optimal fashion.
Robot Process Management (RPA)
RPA aims to reduce the human requirement in computer applications mainly tasks with low iterations. This is done by emulating human interaction at the GUI level instead of the machine level. By reducing the time taken with these menial tasks, employees can focus on quality rather than quantity of work.
Artificial Intelligence (AI)
AI as mentioned earlier consists of Machine Learning, Deep Learning, Natural Language Processing, Visual Recognition, etc. All these technologies work together to perform the actual emulation process. The actions undertaken by this system will closely resemble or even improve upon the actions taken by humans.
An Application Layer Interface or API reduces the need for licensing or even manufacturing of physical machines reducing the actual operating costs involved in Intelligent operations. In the past few years, Amazon Web Services or AWS has become indispensable to small businesses across the world for the wealth of services it provides, many of the menial tasks can be easily automated with AWS or any of its competitors.
Intelligent Automation can and should never replace the human workforce but instead augment them allowing them to perform better. It also helps reduce many common errors that occur when people focus on repetitive tasks. The main purpose of this system is to improve the experiences of both customers and employees while saving some cash along the way.