Tonic Worldwide is a digital sales, marketing and advertising agency and has headquarters in Mumbai Maharashtra India and it has around 127 employees. It was founded in the year 2005 Tonic Worldwide specializes in agency website development and it is a private limited company.
The company has announces their partnership with yellow.ai is a leading CX automation platform and orchestrate intelligent conversations with customers across channels such as Web, App, Alexa, Google Assistant, Interactive voice response and email enabling enterprises to significantly boost efficiency and growth.
The main focus of the partnership is on automating customer engagement commerce and support for huge brands by providing Natural Language enabled product insights to transform their customer experience. This combination marks a large leap forward for the agency and comes as a part of its efforts towards automating solutions as an expansion to digital changes for its brands.
The partnership will help boost digital initiatives taken up by Tonic Worldwide company or its brand and complement to amplify consumer experience. yellow.ai brings the very best of AI and Human Intelligence together to automate its customer experiences for brands with voice bots and chats option in more than 100+ languages, across more than 35+ channels like WhatsApp, Instagram, in-app, telephone, etc…
Chetan Asher, co-founder, and CEO, Tonic Worldwide said that “Customer Experience is more important than ever. With technology & AI, today’s tonic worldwide can offer a wonderful experience to the whole customer. yellow.ai is a leader in building conversational experiences and is delighted to partner with Tonic worldwide. With this partnership, we will be able to augment our hyper-personalization and digital transformation solutions which will help our clients unlock value.”
Raghu Ravinutala CEO and Co-founder of yellow.ai commented on the partnership that “Delivering personalized customer experience at scale has long been at the heart of innovations for many marketing initiatives. Yellow.ai’s company platform and its marketers and marketing agencies can automatize key customer journeys towards engaging, attracting, acquiring and retaining customers across the world through In-app IVR and social media channels. We are excited in this partnership with Tonic Worldwide company to boost brands with our best AI-powered digital marketing solutions to deliver superior customer experiences”.