Wednesday, January 28, 2026
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Passionate in Marketing – In Conversation With Rahul Poral, Marketing Director at BigCity Promotions

1. Why traditional sports marketing metrics fail CFOs and CMOs alike

Because most of them measure exposure, not effect.

Reach, impressions, and views tell you how many people saw an ad — but they say nothing about whether anyone did anything because of it. And that’s where both CFOs and CMOs get stuck.

CFOs are asking: What did this spend return?
CMOs are asking: What behaviour did this change?

Traditional sports metrics don’t answer either. In high-impact properties like cricket, ads alone rarely move the needle unless they’re paired with participation — something that gives fans a reason to engage, transact, or return. That’s the gap most sports marketing still ignores.

2. How FanForward links live sporting moments with measurable business outcomes

FanForward starts with a simple belief: attention doesn’t equal action.
Live sporting moments are powerful — but unless you layer them with rewards and participation, they remain passive.

What we do is turn those moments into reward-led journeys. A match, an over, a milestone becomes a trigger — to scan, play, earn, redeem, or purchase. Every step is captured as data. That’s how brands move from “we ran ads during the match” to “this moment drove transactions, loyalty enrolments, and repeat engagement.”

3. Tracking sales impact, revenue contribution, engagement depth, and first-party data during high-noise campaigns

High-noise events like IPL create massive visibility — but they also hide performance.

FanForward is designed to bring clarity in exactly those moments.

Brands can track:

  • Sales lift at SKU, store, region, or channel level
  • Revenue contribution directly linked to campaign participation
  • Engagement depth — not just who clicked, but who completed journeys
  • Reward redemptions and repeat behaviour
  • First-party data captured with consent
  • Drop-offs across the journey
  • Cost per engagement, cost per transaction, and ROI per moment

The real outcome is confidence — knowing which moments, rewards, and mechanics actually worked.

4. Why 2026 could mark a shift from “brand visibility” to “performance-led sports marketing”

Because the rules are changing. Budgets are tighter. Data regulations are stricter. And marketing is now being reviewed through a CFO lens.

By 2026, sports marketing won’t be judged on how visible it was — but on how measurable it was. Ads will still matter, but they won’t stand alone. They’ll need to be paired with reward-led participation, loyalty mechanics, and first-party data capture. Brands that make this shift early will extract far more value from the same media spends.

5. How marketers can simplify execution, reduce partner fragmentation, and still scale rapidly during peak seasons

One of the biggest hidden costs in sports marketing is complexity. Multiple agencies, separate tech vendors, reward partners, fulfilment teams, reporting tools — all stitched together under pressure.

FanForward removes that fragmentation. We handle the end-to-end execution:

  • Campaign tech and integrations
  • Engagement journeys and gamification
  • Reward catalogues and fulfilment
  • Data capture and dashboards
  • Compliance, ops, and reporting

For marketers, that means fewer handovers, faster launches, and the ability to scale without operational risk.

6. How this platform can assist brands in curating cricket-led campaigns that achieve desired results during the IPL and T20 tournaments

Cricket works best when brands respect how fans engage with it — emotionally and repeatedly. FanForward helps brands build cricket-led campaigns that reward participation, not just presence.

Whether it’s match-based rewards, streak-based loyalty, or tournament-long engagement journeys, brands can:

  • Drive repeat participation across matches
  • Incentivise purchases and actions
  • Build loyalty beyond the tournament
  • Capture high-quality first-party data
  • Measure ROI match by match

What makes FanForward different is that it doesn’t stop at engagement. It’s designed to deliver tangible outcomes — higher conversions, measurable revenue impact, deeper loyalty, and data brands can actually reuse.

7. So what should success really be measured on?

Success shouldn’t be measured on how loud a campaign was — but on:

  • How many consumers participated
  • How many converted
  • How much incremental revenue was driven
  • How deeply fans engaged
  • How much usable first-party data was captured
  • And how efficiently budgets were utilised

That’s where performance-led sports marketing wins — and where FanForward is built to play.

Passionate in Marketing
Passionate in Marketinghttp://www.passionateinmarketing.com
Passionate in Marketing, one of the biggest publishing platforms in India invites industry professionals and academicians to share your thoughts and views on latest marketing trends by contributing articles and get yourself heard.
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