Stefanini Group is a $1 billion Brazilian multinational company specializing in digital solutions with more than 30 years of experience in the market which has launched the latest version of its AI virtual assistant Sophie 4.0.
The company makes use of the Internet of Things (IoT), automation, cloud, and user experience (UX). Sophie 4.0 is even uncomplicated and speedy to train than the previous software which is provided with an entirely new Knowledge Trainer interface. The Common Knowledge feature also has been improved and permitting not only the use of rules but of all content, inclusive of documents, images, and concepts across different occasions.
Besides, Sophie 4.0 has improved the preprocessing engine to read websites more productively with the support of Portuguese a new improved version of Microsoft Teams integration, developments in voice recognition over the phone, and several improvements in JavaScript Object Notation (JSON) integrations.
Stefanini Artificial Intelligence Research and Development Director Fabio Caversan stated that their company is always dedicated to reinventing itself and they felt it was the time to modify and advance Sophie’s software for enhanced user experience.
Sophie is integrated with internal and external sources and is also widely used across the internal team and client portfolio, and the company forwards to hearing how Sophie 4.0 can confidently support businesses on their digital transformation journey.
Sophie is planned with an original set of artificial intelligence algorithms that replacing script-based human service with automation. Sophie is well prepared in text interpretation, voice processing, and self-learning initiation. The AI assistant is easy to train and execute into business by employing its technology to source information.
Like other AI technologies, Sophie can attain the same results with five percent of the training needed by other tech tools. She was also admitted to the “ISG Provider Lens” report and in 2018 earned the “Bank Report” award in the self-service category.
Sophie can act as an answer clinician queries and questions, help desk support and study manager, collect information from social listening, and recover documents to help users across the function. Stefanini Group provides organizations with a wide portfolio of digital transformation services and solutions, inclusive of industrial automation, customer experience, cognitive computing, workplace of the future development, business consulting, artificial intelligence, and digital marketing.
