Zoom Video communications announced that it has agreed with Five9, a number one provider of the intelligent cloud center. Its stock value transaction value at approximately $14.7 billion.
Combining Five9 as a service solution with a zoom broad communications platform will transform how businesses connect with customers and a platform for the future.
Five9 may be a leading cloud contact center provider. It transforms the contact centers into customer engagement with a deep understanding of the value and complexity. It mainly focused on building, implementing, and easy-to-use. The software is extremely flexible to use and can adapt easily to changing needs. Companies can turn agents on and off as needed and may avoid the trouble of maintaining infrastructure and specialize in converting interaction into brand loyalty.
Five9 has leading customer relationship management, analytics, workforce management, performance management solutions.
Zoom video communications offer a unified meeting experience and supply a 3-in-1 meeting platform. It helps people to remain connected. Meetings, conferences, calls, chats, and for all the communication needs, zoom is a better platform. It will enable quick adoption with meting capabilities that make it easy to begin from any device.
The acquisition is anticipated to assist zoom’s presence and allows to accelerate its long-term growth opportunity by adding a $24 billion contact center market. Five9 is very scalable and delivers a comprehensive suite of easy-to-use applications that permits management for optimization of customer interactions across the assorted channel.
Zoom video communications are continuously looking ahead to alternative ways to reinforce their platform and in addition, Five9 is the right and natural way that will deliver even more value to customers. Zoom was built on a core belief of great communication technology.
Enterprises will communicate with their customers through the contact center and it creates the number one customer engagement platform that may help companies to attach with customers.
Businesses will spend significant resources on contact centers but still struggling to deliver to customers. Five9 will always make it easy for businesses. And it will fix the matter and engaging with customers in a more meaningful way.
Zoom phone offering may be a modern cloud communication system that provides digital to legacy phone offerings that enable organizations to attach and interact within the most convenient ways.