Government working on chatbots to deliver public services


The Indian Government would work on chatbots like Google Assistant and Alexa to provide e-government services. The Government has invited tenders to create a voice assistant similar to Amazon’s Alexa and Google Assistant. It should be Platforms based on AI and can communicate with the public in various languages. It is also required to interpret emotions and gather data to provide consumers with customized services. The Ministry of Electronics and IT has invited proposals to build a conversational interface that can be introduced on the UMANG website, which hosts various applications that provide government services to citizens.

The platform should be able to assist with general activities, but not limited to government services provided on the UMANG platform such as registration, login, password reset, departmental service related information, function, new launches etc. The chatbot is supposed to convert speech into text input and turn text into speech. Platforms should have learning ability, so that it can be used for the discovery and recommendation of eligible services and schemes to the users of applications. The best-fit schemes and services available in the government domain should be recommended to the users based on his/her profile.

On another note, Amazon Alexa has recently received a host of new features. Amazon has introduced a community voice and video call feature on Alexa-enabled smartphones. If you have Echo gadgets, including Echo, Echo Dot, and Echo Show, you can host a community called by giving commands such as “Alexa, call my college group.” Before you offer an order like that, make sure you save the group on the same name on the Alexa App. Users can add up to six members.

The length of the project will be four years from the date on which it will be live. NeGD has set the date of the pre-bid conference on 12 January and the final date of the submission of bids on 25 January. The bidding will be opened on 27 January, the assessment will be carried out by 5 February and the work order is set for the second week of February.


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