Augmented workforce: The emerging trend towards the future of work


The technology upgrading has paved the path to a completely new working structure in the workplace, where humans and machines are working hand-in-hand to bring better efficiency and results to the organization. It has improved the quality and efficiency of work and has enabled the workforce to lay its focus on the rather more important aspect of the work. Today, almost every work is being driven by technological advancements like Software, Automation, Internet of things, Machine learning, etc. and it is slowly gaining vital importance for almost all the departments in the organization.

With such improvements in technology, the hefty work culture in an organization has reduced to a much better and focused work style. Unlike the traditional work culture, where every work was manually done, the augmented workforce has the potential to bring a blend of technology and manual driven work which is proving to be extremely fruitful for the organization. Big Data is being transformed into analytical data, which has the power to change the organizational decisions, its future scope, and sustainability.

A report by Deloitte says that the blend of cognitive technology and open talent economy will bring about a major change that will revamp the workforce shortly. The companies have already started reaping the benefits of the augmented workforce, as the report says, 41% of the companies have fully deployed or have made remarkable progress in deploying AI in their organization.

The Artificial intelligence-enabled workforce will magnify the productivity with further focus on safety. This will benefit the organization largely, but on the other hand, reduce the manpower requirement in an organization. An augmented workforce generally means a workplace in which the human workforce work alongside the machine and intelligent virtual assistants to get better outcomes. An ideal example being Amazon who used the combination of robotics, cognitive computing, and flexible human workforce strategies during the pandemic to train their 120000 new hires. The training duration for the hires reduces to as low as two days with the use of technology-driven training tools like automated training screens, smart tape dispensers, and robotic pallets.

The chatbots are being used by the organizations as another powerful tool as a solution to the customer’s service assistance. Instead of employees speaking manually to a large number of customers, the chatbot is an automated solution to a large number of common queries of the customers. They use keywords to identify the possible solution to the customer’s queries. This type of innovation will increase the scope of improvement in the business to a great extent.


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