Packaged food giants push direct online sales to check buyer tastes


Packaged food giants including Kraft Heinz, General Mills, and Kellogg are pushing sales of their items to buyers directly through their online channels, in a campaign to gather more information about customers’ buying behavior.

Velveeta-cheese maker Kraft Heinz saw its online business deals to be double in 2020, now representing over 5% of its worldwide sales, Chief Executive Miguel Patricio said at the virtual Consumer Analyst Group of New York (CAGNY) conference this week.

The organization sells Heinz baked beans and tomato soup by subscription or in bundles directly to buyers on a “Heinz To Home” website in the United Kingdom, Australia, and Europe.

Sales on the site are “giving us important bits of knowledge into consumer behavior, empowering us to quickly test and learn from innovations,” Kraft’s head of global business, Rafael de Oliveira, said at the conference.

Kraft would keep on using the site as a channel to create strong sales in developed markets, he said.

The organization also counts sales of its products through commercial centers, for example, on and as a part of its e-commerce sales.

U.S. customers spent on normal $1,271 purchasing groceries online last year, 45% more than they did in 2019 as the pandemic prodded shopping online, based on market research firm Earnest Research. Interestingly, the average dollars spent in stores rose simply about 7% to $3,849.

PepsiCo sells items including Doritos, Quaker oats, and Gatorade directly to buyers through two websites, and, both launched in 2020.

As major online retailers including and keep on social event important information on customers, many packaged food producers are quick to assemble their information on customers, as well.

“Coronavirus (has) essentially quickened our digitalized development and has given us one more wellspring of information and understanding,” Monica McGurk, chief growth official at breakfast grain creator Kellogg Co., told the meeting.

Kellogg, producer of Corn Flakes just as Pringles chips, said on Wednesday it had launched a direct-to-customer website focused in on digestive-wellness. The group plans to sell its new Mwell Microbiome Powder for gut health using the site to gather information on customer interest before it launches the item more broadly.

“We’re forcefully putting resources into data and analytics. We are gathering unrivaled bits of knowledge from the primary party information we gather through our brand websites,” General Mills’ Chief Executive Jeffrey Harmening said at the conference.

On its site, General Mills gives many plans utilizing Betty Crocker cake blends and frosting. The webpage drives individuals to the nearest store or an online retailer where they can buy the items, accordingly creating information for General Mills on what a specific buyer from a specific zip code is purchasing. The organization doesn’t sell the food items directly on its website.

Prices on the two PepsiCo sites, for example, were for the most part higher than those on or, Reuters checks show. On, for instance, a 10 oz pack of Doritos Nacho Cheese was on special for $2.50 compared with $4.29 on Pepsico’s website.

Kraft Heinz offers tins of soup, beans, pasta, and infant food packaged into packs going from six to 25 things and costing somewhere in the range of 10 and 20 pounds ($14.01-$28.03) on its UK site. It disclosed to Reuters the generally greater costs of things and packaging of packs than on some other online commercial centers was to have the option to squeeze out an edge in the wake of including delivery costs.

“Longer term, we see real value in this channel to be an understanding and information channel for us,” Jean-Philippe Nier, head of web-based business for Kraft Heinz’s business in the UK and Ireland, told Reuters. Individuals are more set up to order directly from producers than they were previously. Now is the ideal time.”


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