It has been over 25 years since Mercedes-Benz has been increasing its presence in India. Over this long time, the company has struggled to ensure that Mercedes-Benz customers continue to receive an international standard ownership experience without thinking much about the ownership cost. The company has been striving constantly to offer not just the best cars but also the best service to the people of India. But, as time passed, Indians have changed along with it. Young India wants packages and a guarantee that their ‘Star’ will be treated like one and Mercedes-Benz clearly understands this. They now demand modern features, not just in terms of the product, but also in the after-sales services. As a result, based on this, a range of packages have been offered by them. Be it an old or new owner, Mercedes-Benz makes sure that they give equal importance to their cars as well as their customers.
Mercedes-Benz’s Star Ease maintenance package is a service with a defined maintenance cost and is accompanied by a range of exclusive features. It helps to pay a specified cost of maintenance based on the model, mileage & contract period and say, farewell to spending on service every time. In addition to this Mercedes-Benz has a record of unique perks like shorter waiting time, priority handling, and quicker processes for members of this program. There is a Flexi plan which is a part of the Compact Package that allow customers to choose services from nine different packages, a My Choice Plan which enables customers to customize their plan according to their needs before the fifth service, a la carte, a long-term plan that makes up for the customer’s vehicle between two years & ten years of ownership, and finally a top-shelf Unlimited Plan which has no restriction for mileage.
Mercedes-Benz’s Value Service is dedicated to cars that are over five years old and have packages as low as Rs 11,999 for the C-Class. This initiative looks upon select variants of the S-Class, M-Class, C-Class, E-Class, and GL-Class. It also covers engine oil and engine oil filter replacement and offers a thorough wash and complete inspection. The brand states that the Value service initiative is a way to greet older customers and make them feel like a part of the Mercedes-Benz family. This initiative also makes sure that Mercedes-Benz cars are easier to put up with, as compared to the competition, making them better value even after years of purchase.